Vice President, Client Experience, Healthcare

Current Global is a midsized global communications agency and creative powerhouse. Our footprint spans Asia, Europe, North and South America with strength and depth across corporate, consumer, health, and technology communications. Our dynamic team of brand marketing, public relations, and digital veterans works with some of the world’s most iconic brands to develop highly strategic and creative campaigns, collaborating across our four talent communities: Client Experience, Insights, Content, and Integrated Media. Our work consistently wins awards including Cannes Lions, Effie, PRWeek and PRovoke.

The best ideas come from a diverse mix of minds, backgrounds, and experiences, which is why we believe that diversity, equity, and inclusion are mission critical to building strong teams, cultivating great leaders, and creating an agency where everyone can do their best work. At Current Global, difference is valued, equality is a mandate, and inclusiveness is a reflex, not an initiative. Our Accessible by Design commitment that every piece of communication we create will meet the highest accessibility standards to reach people with sight, hearing, and cognitive impairments was recognized as a 2021 World Changing Idea by Fast Company.

We put humanity at the heart of everything we do, from our internal culture to the way we help clients understand that people want to connect with brands as real and human as they are. We offer exciting career opportunities for entrepreneurial leaders. Learn more at www.currentglobal.com.

POSITION PROFILE
Current Global is looking for a Vice President, Client Experience for its growing healthcare practice. The ideal candidate is passionate about making a difference in the lives of patients living with various diseases and conditions. They will have experience and/or knowledge that spans multiple therapeutic areas across the pharmaceutical, biotechnology and/or health technology fields.

The Vice President will have proven leadership and client service skills, and experience managing integrated communications campaigns. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction. The successful candidate will have experience with consumer programs, never-ending curiosity, a desire to always do better, and the ability to inspire and connect with teams. They will be a hands-on team member who values people and culture. We are a company of doers even at the most senior level.

PRIMARY RESPONSIBILITIES

• Drive development of solution-based program strategies and direct development of tactical plans.
• Maintain daily client contact, serving as a trusted resource and advisor.
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans.
• Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties.
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience.
• Have ownership of client financials and profitability.
• Coordinate integration with other agency partners.
• Successfully navigate conflicts across internal stakeholders, clients and agency partners.
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product.
• Actively participate in agency development and assist with new business.

MINIMUM REQUIREMENTS

• 9-12 years of relevant healthcare communications experience, ideally both agency and in-house.
• Significant experience providing thought leadership and counsel to senior management.
• Ability to translate client needs into workable plans/projects.
• Depth in stakeholder mapping and building programs to reach them in engaging ways.
• Experience building and leading high-performing teams; mentoring team members.
• Strong project management skills and attention to detail.
• Confident presenter and persuasive speaker.
• Financial acumen in the areas of budgeting, billing and staffing.

Current Global is proud to be an Equal Opportunity/Affirmative Action employer. Current recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

NYC Salary Range: $145,000-$185,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

California residents who are past or current applicants, please click here for our California Consumer Privacy Act Notice.

We make our careers website accessible to all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@cmgrp.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.